Valley City Mechanical could not be any more professional of a business! From the first call I made for a quote that was returned within 10 minutes until they had completed our new furnace install, it was a great experience as a customer. Everything that was discussed in the quote was followed to the tee and the furnace is working great! Derrick which did the quote and was here for install process and Dan that did most of the install both were very professional in all of their work. would highly recommend for any HVAC service you may require! They were just a little higher in price than other quotes I got but as they say you get what you pay for.
I called over the weekend about my furnace not working properly, and my husband and I decided it wasn’t an emergency and could wait until Monday. Monday came and they called back to get me scheduled and had a technician coming out to me within a couple hours. Derek called and was here ready to get it done. He wasn’t bothered by me hovering a little for my curious mind and explained things along the way. Answered all my questions and assured me even though my heater is a bit old it’s still safe to use. Valley City has gained a loyal customer and I highly recommended them as well. Professional, prompt, and very kind. Thank you for the service!
I have used Valley City Mechanical a couple of times. In each case, the service has been consistently reliable and timely (they were able to replace the entire HVAC system the day after my initial call for service), the prices have been reasonable, and every interaction I’ve had with them has been professional and friendly. I’m glad I found them, and will call on them again for future repairs I can’t make on my own. I would highly recommend Valley City Mechanical.
Very courteous and quite knowledgeable. Explained any questions I had without being impatient. Even though our AC unit is ancient, he didn’t treat it as a lost cause right off the bat and was able to figure out the problem because of that. Not saying that he wasn’t surprised that it was still working haha. Also gave good advice and recommendations if the worse does happen to the AC and/or Furnace considering they are both almost 40 years old. Without pushing us into replacing anything right away. All around just great service.
They replaced my hot water tank. Very thorough installation. Staff is very friendly and professional. I will hire them again when needed.
Very professional, knowledgeable, and friendly staff. Came out right away. Explained the problem in ways I could understand and gave instructions on how to best maintain the health of our AC unit and furnace. Highly recommend!